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You have the right to cancel and return an order within 14 days, for any reason and without any justification as long as it's in its original packaging, except our computers which may incur a 11% restocking fee if you just want to return it without any issue.
If your computer has a genuine issue, the restocking fee does not apply. Please read carefully computer specs before buying. All our computers are Ex-Demo unless noted otherwise as new or used.
Ex-Demo Computers come with the same warranty as new computers but are cheaper. Ex-demo computers are Ex-Displays, they are unused.
Medications: Medications and foodstuffs are not returnable.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
How do I Process My Returns
E-mail or text us your concerns and we will make sure to come back to you within 3 working days.
Get product support
We offer solutions to help you try to fix any issues so that you can prevent the stress of returns and also keep the love of the thing you have bought. Because sometimes no return is the easiest return after all.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
1. Book with obvious signs of use
2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
3. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 54 Woodland Avenue, Wolverhampton WV6 8NE.
To return your product, you should mail your product to: 54 Woodland Avenue, Wolverhampton WV6 8NE
ALL RETURN SHIPPING ARE FREE
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All notices from Honesty Sales Ltd, formally known as Eagle Rise Ventures to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Honesty Sales Ltd shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
54 Woodland Avenue, Tettenhallwood Wolverhampton WV6 8NE.
Delivery shall be deemed to have been made by You to Honesty Sales Ltd five (5) days after the date sent.
All content appearing on this Website is the property of:
Honesty Sales Ltd
Copyright © 2021 Honesty Sales Ltd. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2021 Honesty Sales Ltd. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Honesty Sales. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property rights of Eagle Rise Ventures Ltd or any third party, except as expressly granted herein.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Honesty Sales Ltd reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Honesty Sales Ltd believes that customer conduct violates applicable law or is harmful to the interests of Honesty Sales Ltd and its subsidiaries.
Shipping Information: Subject to stocks and cleared funds, all orders will be dispatched within 3 - 5 working days
Weekend / Bank Holidays: There are NO deliveries on Bank/Public Holidays. A Saturday delivery option is available on most orders but does incur an extra delivery charge, please contact us for details
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Honesty Sales Ltd is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Honesty Sales Ltd has already included sales tax for merchandise ordered on this Web site.
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described on this Website.
Honesty Sales Ltd makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Website or Content, or the suitability, functionality, or operation of this Website or its Content. By using this Website, you assume the risk that the Content on this Website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Honesty Sales Ltd SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL HONESTY SALES LTD BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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The information and content on this server are provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Honesty Sales Ltd.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Honesty Sales Ltd is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services, described hereon.
The descriptions of, and references to, products, services, and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Honesty Sales Ltd.
The inclusion of material on this server does not imply any endorsement by Honesty Sales Ltd, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Honesty Sales Ltd tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.
30 Day Satisfaction Guarantee
If you are dissatisfied with your purchase and feel the item is not exactly as described simply contact us via email or telephone stating the reasons for your dissatisfaction and we will do our utmost to resolve the issue without delay. Likewise, If you feel the item is not as described and you would prefer to return it, simply contact us explaining your reasons within 30 days and we will arrange to get the item returned and refunded.
Dead On Arrival (DOA)
Honesty Sales Ltd offers a standard warranty period of thirty days from the purchase date on all products. Within this thirty-day period, any product that is confirmed as being DOA by our Customer Services Department will then be issued a Returns Number. Customers who receive a DOA product should contact us within 48 hours of receiving the goods. The value of the faulty items will be credited to your account upon receipt of said faulty items. If there are any signs of box damage we would ask all customers to sign the delivery “Unchecked” and report the damage within 48 hours of receipt.
Erroneous Deliveries (Incorrect goods delivered)
In the highly unlikely event that you receive a different product or quantity of products than what you ordered then you may have been shipped the wrong product or our warehouse team may have picked and shipped the wrong items. Please inform our Customer Services Department within 48 hours of receipt of the incorrect goods. Once we have determined the error, we will ensure that the appropriate course of action is carried out as swiftly and with the as little inconvenience as possible.
Incorrect Delivery Address
In the unlikely event that we ship to a wrong delivery address, or have received the wrong delivery details from you, our Customer Services Department will do our utmost to ensure that the goods are redirected to the correct address as soon as possible.
If you have a problem with an order from Honesty Sales Ltd please call or email us and we will endeavor to get the most efficient and convenient course of action in motion.
In some cases, we may need to issue you with a Return Merchandise Authorisation (RMA) number.
Once you have received your RMA number please return the goods by courier (NOT first or second class mail) in its original packing, together with any accompanying parts to the address enclosed in RMA form with the RMA number clearly displayed on the outside of the package(s). We will provide you with suitable paperwork to assist.
The RMA must be returned within two weeks of the RMA being issued.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform our Customer Services, firstname.lastname@example.org of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax, or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs
arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 30 days after the day we receive back from you any goods supplied, or (b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed on this Web site are available to all persons or in all geographic locations or jurisdictions. Honesty Sales Ltd and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Honesty Sales Ltd shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United Kingdom District Court for the (District). Both parties expressly waive a trial by jury.