PC Telephone passionate about IT and electronics

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

HP Renew products

99% of our HP Computers are HP Renews. HP Renew is the solution you need, Certified, reliable, and trusted HP computing products at a price you can afford!

 What is HP Renew?

HP Renew products come from various sources, for example, from channel returns, cancelled orders or end of life excess; When the big stores want to Renew their stock, HP is right there to take it, check it and bring them back into the market at a reduced price so that we can also have a computer, same type, same quality but cheaper. Isn't that great?

HP Renew products can be recognized by the addition of an "R" to the HP product number. For example, if the new product number is A1234A, the equivalent HP Renew product number will be A1234AR.

HP Renew products are guaranteed to be the same as brand-new products. All HP Renew products undergo a complete HP remanufacturing and testing process, fully restoring them to meet HP certified standards. HP sets strict quality standards for its entire technology portfolio and ensures that remanufactured products offer the same performance and reliability as new products.

These items are delivered in sealed HP packaging with all original protective film and accessories included.

Full HP Warranty

HP Renew products are covered by the exact same warranty that is offered with new retail HP products. These products are only given the full original warranty after passing HP's stringent quality tests, guaranteeing HP quality and reliability. Additional service and support options are also available to complement the original HP product warranty.

Great Value for Money

HP Renew products offer the same reliability and performance as new HP products but for at least 10% less than the cost of the equivalent new product. If you have a limited IT budget, HP Renew is the perfect alternative – high-quality solutions at a lower cost. 

Grading

Grade Gold

Look like new, no difference. Comes with full HP Warranty, unlike curries, pc world, Carphone warehouse etc. which use cheap 3rd party Warranty. All Grade Gold HP Renews comes in original retail boxes.

 Grade Silver

Look like new no difference. Comes with full HP Warranty, unlike curries, pc world, carphone warehouse etc. which use cheap 3rd party Warranty. They come in brown boxes.

 Grade Bronze

Look like new no difference but with slight cosmetic marks, comes with a full HP Warranty, unlike curries, pc world, Carphone warehouse etc. which use cheap 3rd party Warranty. They come in brown boxes."

 Grade A: "New" or "Pristine as new"

Grade A-: Pristine screen but may have 1 or 2 small cosmetic marks on the outer case Grade Grade B+: = Hairline marks on the screen, so visible when not in use, shouldn't be visible in use.

Grade B: There be visible marks on the screen and also when in use.

Grade B-: Same as above but will be more prominent.

Grade C: May have severe cosmetic marks/damage but full functioning

 Delivery

We do apologise in advance to all our computer customers, due to some technical issues beyond our control we are not able to do a next day delivery on any of our computers, delivery of computers is between 3 - 5 working days.