Widerrufsrecht
Returns & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we will provide instructions on how and where to send your package. Returns must be sent to:
54 Woodland Avenue, WV6 8NE
Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at sales@honestysales.com.
Damages and Issues
Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you have received the wrong item, please contact us immediately so we can assess the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods such as food, flowers, or plants
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Custom products such as special orders or personalised items
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Personal care goods such as beauty, skincare, and hygiene products
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Hazardous materials, flammable liquids, or gases
Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return has been accepted, you can place a separate order for the new item.
14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification.
As stated above, the item must be returned in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
Restocking Fee
If you choose to return an item simply because you no longer need it, and the return is not due to an error on our part, a 20% restocking fee will apply.
In this case, you will also be responsible for paying your own return shipping costs.
The restocking fee does not apply where we have sent the wrong item, or where the item is defective or damaged.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please remember that it may also take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: