Returns Policy
Returns & Refund Policy
You can cancel your order and return most items within 14 days of receiving them, for any reason.
How to return an item
- Email us at sales@honestysales.com within 14 days of receiving your order, with your order number and the item(s) you want to return.
- We will confirm your return and send you instructions.
- Send the item(s) back within 14 days of contacting us, to: Honesty Sales Ltd, 54 Woodland Avenue, Tettenhall Wood, Wolverhampton WV6 8NE.
Please return items unused and, where possible, in their original packaging. If an item has been handled more than needed to check it, we may reduce your refund to reflect any loss in value.
Return postage
- Changed your mind: you pay the cost of sending the item back.
- Faulty, damaged or wrong item: we cover the return cost and will refund or replace it. Please contact us as soon as possible after delivery.
Items we can't accept back
For health, hygiene and safety reasons, we can't accept returns of:
- Perishable goods, including fresh, chilled and frozen food
- Food, drink, cosmetics, toiletries and personal care products that have been unsealed after delivery
- Personalised or made-to-order items
- Gift cards
This doesn't affect your rights if an item is faulty, damaged or not as described.
Refunds
We'll email you once we've received and checked your return. Approved refunds are made to your original payment method within 10 working days. If you haven't received your refund after 15 working days, please contact us at sales@honestysales.com.
Exchanges
To exchange an item, return it as above and place a new order for the item you want.
Your statutory rights as a consumer are not affected.
